Post by account_disabled on Dec 12, 2023 1:32:37 GMT -5
The Very Responsive symbol on the page is calculated from the admin's response to the message. Flags whether the store is available to chat during that time Customers who inbox during the time the store is closed will know that the store is closed. So we flag the page to let Facebook know its readiness to reply to messages. A very fast response rate to messages also increases confidence for customers who want to ask for information about our products that they will definitely receive good service from the page. Available – Inform customers that the store is open and ready to answer chats. Away – Away: Turn off notifications and show page status as “Away for 12 hours.
Messages that a customer chats with on the page Special Data while away will not be factored into the response rate or response time displayed on the page. Page365-set-status-pages-Available-Away.png Saved Replies Facebook Saved Replies Facebook or recording messages that need to be answered frequently from messengers. (Only messages can be recorded) For messages that must be answered to customers who inbox the page with repeated questions. If 100 customers have greeted us, there may be 60 people who ask the same question and must answer the Facebook chat. Same 60 times. The quickest way to respond to customers is to send them a recorded message. Save time answering duplicate chats.
Don't be tired of answering the same questions. Examples of messages that must be recorded include: Product details Notification of promotions Account number for customers to transfer money, etc. Page365-Saved-Replies-Facebook.png Reply to comments in the inbox Why must I reply to comments in my inbox? Can't we just sell through comments on the page? Okay, but there might be spies spying on us and stealing our customers. Let's look at the reasons why we have to pull customers from comments into the inbox in order to close sales. Keep customer information secret and prevent customer theft from other stores.
Messages that a customer chats with on the page Special Data while away will not be factored into the response rate or response time displayed on the page. Page365-set-status-pages-Available-Away.png Saved Replies Facebook Saved Replies Facebook or recording messages that need to be answered frequently from messengers. (Only messages can be recorded) For messages that must be answered to customers who inbox the page with repeated questions. If 100 customers have greeted us, there may be 60 people who ask the same question and must answer the Facebook chat. Same 60 times. The quickest way to respond to customers is to send them a recorded message. Save time answering duplicate chats.
Don't be tired of answering the same questions. Examples of messages that must be recorded include: Product details Notification of promotions Account number for customers to transfer money, etc. Page365-Saved-Replies-Facebook.png Reply to comments in the inbox Why must I reply to comments in my inbox? Can't we just sell through comments on the page? Okay, but there might be spies spying on us and stealing our customers. Let's look at the reasons why we have to pull customers from comments into the inbox in order to close sales. Keep customer information secret and prevent customer theft from other stores.